Grievance Redressal Mechanism

Client’s queries / complaints may arise due to lack of understanding or a deficiency of service experienced by clients. Deficiency of service may include lack of explanation, clarifications, understanding which escalates into shortfalls in the expected delivery standards, either due to inadequacy of facilities available or through the attitude of staff towards clients.

• Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Research Analyst. Alternatively, the Investor may call on +919945003086
• A letter may also be written with their query/complaint and posted at the below mentioned address: No. 403, Kamadhenu Residence, 3rd Cross, Sonnappa Layout, Bhuwaneshwari Nagar , Bengaluru – 560024.
• Clients can write to the Research Analyst at grievance@369alpharesearch.in .The client can expect a reply within 10 business days of approaching the Research Analyst.
• In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI office on toll free Helpline at 1800 22 7575/ 1800 266 7575.

• After exhausting the above options for resolution of the grievance, if the you are still not satisfied with the outcome, you can initiate dispute resolution through the ODR Portal.

• For more details about the ODR mechanism, fees, timelines etc., you may read the master circular released by SEBI titled: “Online Resolution of Disputes in the Indian Securities Market” available at the following link: https://www.sebi.gov.in/legal/master-circulars/dec-2023/master-circular-for-online-resolution-of-disputes-in-the-indian-securities-market_80236.html